Online complain / Inquiry handling Process
Steps of complain handling by Vayak staffcare mobile Apps
- Complain will be received by call center by way of SMS, Phone, Email, other
- Complain Data will be entered in vayak admin website or with mobile app in the system by office staff
- Complain data will then available to service Manager in his mobile.
- Now manager will handover complain to proper service engineer
- Service Staff will receive notification in his mobile with all complain detail and address
- Now service engineer will visit to client site for solveing problem
- After service he will close complain with work done entry in mobile app.
- All complains current status is available to office online
