Complains / Follow ups / Inquiry

New Complain / Inquiry

New Complain

  • Reception staff or any other staff can enter the complains or inquiry of party from website or mobile.

Handover Complain / Inquiry

Handover Complain

  • The complain / Inquiry came in office and entered by the operator can be seen by manager in his mobile or website. He can handover it to specific staff online.

View

Complain And Followup

  • Staff can see that complain / Inquiry detail, with Name, Address and charges to be taken in his mobile and can plan to solve it.

Close

Complain And Followups

  • Staff can close that complain / Inquiry after visit from his mobile.

Benefit

  • Staff does not need to maintain complain manually.
  • As the staff’s current location is known, new complain transfer is easy for instant support.
  • To handover complain/ inquiry and keep watch on it is not a big problem.
  • Follow up of complain to staff, or that complain is closed or not can be known.